Question 1

I want to create an account, but I receive the message that there is already an account at my address

Answer

Please try to log in by clicking on My account
If you don’t remember your password, click on Lost password? and follow the instructions

Question 2

My account is created but I cannot access the corporate schedule

Answer

You must apply the coupon offered by your company using the corporate link provided to you.

Question 3

I am in the western Canadian time zone. When I look at the Organik class schedule, which time zone is shown?

Answer

When you are on the calendar page of our site, the time is adjusted to your timezone. However when you add a training to your calendar you must choose your timezone – follow instructions on the screen – as we do not have Zoom Control.

Question 4

I can’t see how to sign up for classes from the calendar?

Answer

o There are two ways to follow our training. You can plan ahead and add them to your calendar or join Zoom at the exact time of the training.

Question 5

I get this message when I try to access a practice.

Answer

Please make sure you have a zoom account and are logged in.
Make sure you are not using a corporate zoom account that does not allow access to Studio Organik. To this end, you can get information from your company’s IT services.

Question 6

How do I print my monthly invoice?

Answer

o Access your account details by clicking on Welcome at the top right
Click on payment details at the bottom of the page
Access the order you want to print by clicking on the order number
- You can print the contents of your invoice.